Exchanges and Returns
Returns & Exchanges
At Gudari Beauty™, excellence extends beyond our products. Every order is thoughtfully prepared with meticulous attention to quality, presentation, and care.
To uphold our commitment to product integrity, hygiene, and customer safety, we have established the following return and exchange policy.
Returns & Exchanges
We accept returns of eligible products within 14 calendar days of delivery, provided they meet all of the following conditions:
Products must be unused, unopened, and in their original packaging.
Products must be in new, resalable condition, with packaging intact and undamaged.
Proof of purchase is required.
Returns must be authorized by our customer care team before being shipped.
Eligible products include unopened and unused strip lashes, cluster lashes, professional lash extensions, and precision tools.
Products that have been opened, worn, handled in a manner that compromises hygiene, altered, or used are not eligible for return.
Gudari Beauty reserves the right to decline discretionary returns that do not meet these requirements.
Hygiene-Sensitive Products — Final Sale
For hygiene, safety, and product integrity, all adhesives, bonds, sealants, primers, cleansers, removers, and liquid or cream-based formulations are final sale, regardless of whether they have been opened or used.
This includes products within The Bond Collection and Velora Prep + Care.
These products are not eligible for discretionary returns or exchanges.
Gudari Sets
Curated sets containing adhesives, liquid formulations, or other final-sale items are final sale.
Other eligible sets may be returned within 14 calendar days of delivery, provided all items remain unused, unopened, complete, and in their original packaging.
Individual items from curated sets cannot be returned separately.
Damaged, Defective, or Incorrect Orders
Every Gudari Beauty order is carefully inspected before shipment.
If your order arrives damaged, defective, or incorrect, please contact our customer care team within 7 calendar days of delivery whenever possible.
Please include your order number, a description of the issue, and clear photographs of the affected product and packaging.
Each claim will be reviewed individually. Where appropriate, we will provide a replacement or refund, including any shipping costs required by applicable law.
Final-sale restrictions do not apply to valid claims involving defective, damaged, or incorrectly supplied products.
Refunds
Once an eligible return is received and inspected, we will notify you of the approval or rejection of your refund request.
Approved refunds will be issued to the original payment method.
Please allow approximately 5–10 business days after processing for your refund to appear, depending on your financial institution.
Original shipping charges are nonrefundable for discretionary returns.
Return Shipping
Customers are responsible for return shipping costs associated with discretionary returns.
If a return is required due to a verified product defect, shipping damage, or fulfillment error, Gudari Beauty™ will cover reasonable return shipping costs.
We recommend using a trackable shipping service. Gudari Beauty is not responsible for discretionary return shipments lost in transit before delivery to our return facility.
Order Cancellations
Cancellation requests may be accommodated before fulfillment begins.
Once an order has entered processing or has shipped, cancellation cannot be guaranteed.
How to Request a Return
To request a return or report an order concern, please contact Gudari Beauty Customer Care using the contact information provided on our website.
Include your order number and the reason for your request.
If your return is approved, our team will provide return instructions. Please do not send products back without prior authorization.
Our Commitment
At Gudari Beauty, we are dedicated to delivering an exceptional experience defined by quality, refinement, and thoughtful care.
We appreciate your understanding of the standards that allow us to preserve the integrity of every product.
Nothing in this policy excludes or limits consumer rights or remedies available under applicable law.
GUDARI BEAUTY™
Elevated. Effortless. Refined.